As the standard for modern organizations, automated uptime monitoring and performance stability assurance are table stakes. What’s getting in the way of your success?
Partner with It-Incloud to achieve your support SLAs, on budget, and get your engineers focused on innovation instead of supporting infrastructure. We’re a certified AWS Premier Consulting Partner, MSP, with DevOps competency, and an Approved Well-Architected Partner.
It-Incloud’ deep knowledge of AWS cloud technology, best practices, and automation tools enable us to respond quickly to incidents and provide recommendations and solutions proactively for achieving improved service levels at scale, reduced cost, and increased ROI.
Our objective is to create a partnership with you based on shared goals, and then leverage an innovation culture that delivers real value, beyond the status quo.
We’re the first point of contact, with improved SLAs.
We use root cause analysis (RCA), automation, and proactive corrective measures to help you reduce manual, repetitive, and automatable workloads. Read more about our Slackbot that helps ensure all alerts are acknowledged and notated.
We’ll leverage advanced analytics to predict weekly and monthly trends, so you have fewer surprises.
Certified experts handle your support calls, getting to resolution faster.
It-Incloud follows a three-step process to ensure you get the right support services for your specific environment. That includes defining and adopting a shared set of support services goals.
We establish and test communication channels between your organization’s designated point of contacts (PoCs) and It-Incloud support team, detailing your alert/incident response management platform and current on-call support process (if one exists already). We also gain access to current runbook(s), if available.
A designated client engineer reviews your support runbook to ensure it contains solutions to all known issues/alerts. We also establish a process for conducting RCA of service-impacting events.
The It-Incloud support team starts handling alerts under the supervision of designated client engineer(s). If required, we update your runbook, documentation, and diagrams. At the end of the transition phase, It-Incloud assumes responsibility for handling support services for your environment(s), as defined in a mutually agreed upon statement of work (SoW) and service-level agreement (SLA).
You can also email us directly at sales@It-Incloud.com for your inquiries or use the form below
You can also email us directly at sales@It-Incloud.com for your inquiries or use the form below
